Today, Intermedia officially updated its service level agreement to guarantee 99.999% uptime, from the 99.99% we guaranteed in our previous SLA. While this may seem like a fairly small technical change, I think that this is a great representation of Intermedia’s philosophy for future success in a market that is quickly becoming very crowded.

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Recently, Jerry Melnick wrote a great article on eWeek.com on achieving high availability in Microsoft Exchange.  He offered five tips to ensure an Exchange environment’s reliability in the simplest manner possible.   After reading the article I thought, great advice, but how practical is it for small and medium-sized businesses even with today’s cheaper technology?
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